It is the buyer's responsibility to pay before the payment is due, failure to do that will result in the service suspension, and then termination of the service after 7 days of overdue. If the buyer wants his service unsuspended because the buyer failed to pay in time, there will be late fees added to their invoice. We have the right to suspend or terminate at any time after your service is overdue, if your server gets terminated we are not obligated to retrive your data.
We only provide refunds within 24 hours. Payment using our Payment Processor Stripe might incur fees when refunding in full. We have the right to deny refunds for any reason even if it's within the 24 hour period. We strictly do not give out refunds for our dedicated servers and reseller plans. We could only refund the buyer in website credit, if HumbleServers agrees to such, we are not obligated to give the buyer any refunds at any time. Any Promotional offer's are not eligible for a refund. Also, if the buyer forgets to disable his subscription, Humble Servers will not refund him under any means; it is not our responsibility that the buyer did not turn off their subscription even after the cancellation.
The Client is responsible for cancelling any recurring payment subscriptions for Our Services that they have set up with the PayPal or other payment providers upon service termination.
Any payment chargeback or charges will result in the termination of your service with us. Any legal threats will also result in the immediate termination of your services(s) with us.
All of our support is unmanaged. We only provide you with the essentials needed to get full access to your service. We provide basic knowledge of hosting and we may be able to assist you in questions you may have. We will however provide support for any issues regarding hardware, control panels. Also, we will not provide support of any kind to servers containing cracked plugins or illegal files.
At HumbleServers we gurantee the network uptime of 99.9%, In the unlikely event that the service is unaccessuble by the client, The client may open a ticket to be compensated by our support team depending on the service downtime duration. We will look into the situation and investigate the circumstances of the downtime. We are not held responsible for any unplanned outages due to third-party software or hardware failures.
We provide off-site backups for all services for a monthly subscription. Each server is backed up every 12 hours and are kept on our off-site server which is not accessible directly by the client. If you require a backup to be restored or to be in a seperate folder in your server files you may request it in the billing panel or by tickets on our discord server. There is a 3$ fee for services without the backup subscription. If your server has been terminated within the past 14 days we might have a backup available for a 5$ fee. HumbleServers is not liable for any loss of backups/files.
Each user is provided with their own affiliate links in their billing account. Customers are entitled for a 15% comissions of any signups made via their affiliate link. Please note that faliure to use the affiliate link is not our responsibility and any in case of any user not able to signup with your affiliate, shall not be added later on regardless any proofs from the user.
CPU cores are shared in shared hosting, we give and allow a certain amount of virtual core to each server which is listed when ordering if you are using 100% of the cores for a extended period of time we will ask the client to reduce their usage. Failure to reduce their usage after being asked will result in the immediate termination of account and services without a refund. We also offer more virtual cores as a paid addon which can use their cores at 100% with a prolonged amount of time. Clients using shared website hosting are not allowed to run or publish any games on the website node, failure to follow this will result in the immediate termination of your service.
We do no tolerate Denial of Service attacks, Port scanning, Botnets, TOR exit nodes, Proxies, Open DNS resolver, illegal downloads, Virtual currency mining, Crawlers, IP spoofing, Phishing, Ram Hacks, Stresser Website and Adult materials.
All files on users services are users responsibility. Humble Servers holds no responsibility for what our client's upload. We do not allow any forms of copyright violation and will result in immediate suspension.
Please report forbidden activities and DMCA Copyright infringement to [email protected]