Can support upload files or folders to my server for me?
We're happy to assist with uploads when you're stuck, and we do it using scoped access rather than your password. For most transfers, though, uploading in Files (any size, even whole folders) or over SFTP will actually be quicker for you to do yourself.
How we help
Adding us as a subuser with Files permission lets us place files exactly where they need to go, then step back out. You keep control of your account and revoke the access the moment we're finished.
How to arrange it
- Add us as a subuser with Files permission on the Sub-users page.
- Share a download link to the file(s) so we can place them for you, or let us know where they should go.
- Revoke the access once it's done.
Warning: We won't ask for your panel password — subuser access is the safe route. Most uploads are quicker for you to do in Files or over SFTP, though.
Frequently asked questions
I'm migrating a whole world from another host — can you help? Yes. See "How do I migrate a world without data loss?" for the recommended approach.
More in File Management — Upload
- How do I upload files or a pre-made world/map to my server?
- Where do I put an uploaded world, map, plugin, or mod?
- What format must a pre-made world be in, and can it include mods?
- What are the upload size limits, and how do I upload large files?
- Why is my upload stuck, slow, or failing (or won't take folders)?