Control Panel Guides

Using the Pterodactyl panel: console, file manager, SFTP, databases, schedules, subusers and backups.

All 102 guides

A version change didn't apply, reverted, or won't load after restart — what's wrong?
Archive/unarchive fails, hangs, or errors (e.g. timeout, "file too big")?
Are there size or storage limits on archiving/unarchiving?
Can I get a trial of a larger plan, or share my files with me on another plan?
Can I get backups delivered off-panel (email, Google Drive, download link, daily)?
Can I get company/business info (requisites) for HumbleServers?
Can I get console or FTP access outside the panel?
Can I host a web map (BlueMap) or a website, and what web hosting do you offer?
Can I install npm packages or import from the root filesystem via the panel?
Can I recover files from a deleted or shut-down server, and within what window?
Can I use custom mods, or only ones from a catalog?
Can I use, or can support install, a version or build not on the list?
Can SQLite be converted to MySQL, and is the database used for world restore?
Can support archive my whole server and give me a downloadable file?
Can support look at or enter my console to diagnose an issue?
Can support restore or create a backup for me (a specific date, folder, or file)?
Can support retrieve a specific folder or file from a deleted server?
Can support unzip or decompress a file into my server for me?
Can support upload files or folders to my server for me?
Can you roll back or reload my server to a previous state?
Do I need the server off to change version, and how do I do it?
Do I turn the console/server off during a plan change?
Do backups cover my MySQL databases?
Does Humble use Pterodactyl, and can I get an API key?
Does my plan include CPU optimization or higher clock speeds?
How do I SSH into my server container?
How do I archive (zip) my world or files in the panel?
How do I change my server's timezone?
How do I change, update, or downgrade my server version without losing data?
How do I clear the console?
How do I configure a brand-new server from scratch?
How do I connect to my database from an external SQL tool?
How do I connect via SFTP (FileZilla/WinSCP)?
How do I create a backup right now, and how do I back up before a version change?
How do I diagnose a broken or conflicting mod/plugin?
How do I diagnose a specific console error (plugin, mod, thread, or config error)?
How do I download my server files, world, or player data to my PC?
How do I edit server.properties and other config files?
How do I find the console/panel URL of a deleted server?
How do I fix database errors like "Too many connections", timeouts, or corruption?
How do I generate a new world, or upload my own instead?
How do I give support full permissions to help me?
How do I install a resource/texture pack that prompts players?
How do I install mods or plugins — from a catalog or from files?
How do I install multiple mods at once or a whole server pack?
How do I make my server cross-version or cross-platform (Java + Bedrock)?
How do I manage 2FA — enabling it, and avoiding lockout?
How do I migrate a pre-configured server/world from another host without data loss?
How do I password-protect my server or control who can join (whitelist, premium-only)?
How do I reset or delete my world?
How do I restore my server to an earlier state?
How do I see my current version without joining the server?
How do I set a server icon or description (MOTD)?
How do I set the startup jar/script and fix "invalid or corrupt jarfile" errors?
How do I set up a login/authentication plugin for players?
How do I set up a specific server type (Bedrock, Spigot, Mohist, Velocity, Waterfall, Forge)?
How do I stop attacks or DDoS from overloading my server?
How do I stop files from being deleted or reset on every restart?
How do I transfer files between my servers, or to another user?
How do I unzip/unarchive a file (tar.gz, tgz, tar, zip) on the server?
How do I upload files or a pre-made world/map to my server?
How do I use custom skins, or clear my profile info on the server?
How does chunk loading work, and how do I avoid world corruption?
How long until a newly purchased server appears in the panel?
How many databases do I get, and can I get more?
I can't connect to SFTP/SSH — why the error?
I can't reach my server or the panel from my location — is it my ISP?
I deleted files (or everything) by accident — can they be restored?
I have "no permission" in my own server's console — how do I become operator/admin?
I never received my welcome/setup email or a password-reset token — what now?
I'm having billing-page issues (adding funds fails, can't remove cart items, held balance)?
If I change server location/region, do I keep my files and database?
If I upgrade or downgrade my plan, will it delete my files or change my IP?
Is a deleted-file-retrieval fee waivable?
Is a domain a separate purchase, and can players connect by IP only?
Is my database safe — did I lose it or get it "stolen"?
Is the panel or website down, or under maintenance?
Is there a guide or training on how to use the panel?
My console is spamming messages — is it harmful and how do I stop it?
My unarchived world lands in the wrong place, or won't load — how do I fix it?
My uploaded world doesn't show, or the server made a new one instead — why?
Players get kicked, lag, or stall when many join at once — why?
Subuser permissions won't show, or I get a "valid email required" error — why?
The Mods tab is stuck loading or errors (500) when installing — what now?
The download option isn't appearing, or downloads error out — why?
The panel UI is glitching (missing button text, lag) — how do I fix it?
The panel won't load, or says "trouble connecting to your server" — what do I do?
The restart button doesn't work and my server is stuck on "Starting..." — how do I fix it?
What are the upload size limits, and how do I upload large files?
What format must a pre-made world be in, and can it include mods?
What plan, CPU, or RAM do I need for X players or a heavy modpack?
Where are archived files saved, and how do I download them?
Where are optimization/config files, and how do I disable features like the Nether?
Where do I find or set my SFTP password?
Where do I put an uploaded world, map, plugin, or mod?
Where do I see and download my backups?
Which versions are available, what's the latest supported, and when are new ones added?
Why is my server overloaded, and how do I fix it (CPU, RAM, RAM Buffer)?
Why is my server slow to load or stuck loading (server list, world gen)?
Why is my upload stuck, slow, or failing (or won't take folders)?
Will changing version delete my progress or keep the same map?
Will restoring bring back files I deleted?

The panel is Pterodactyl and ships with every plan. Not hosting with us yet? See Minecraft server hosting.