Can support restore or create a backup for me (a specific date, folder, or file)?

Yes — with the automated Backups tab paused, our staff can help via ticket, whether you need a specific folder pulled or a full copy made. For routine snapshots, though, downloading your own files is the quickest path.

How we help

You can always take a copy yourself through Files or SFTP. When you'd like a hand — a particular folder retrieved, or a copy created for you — a ticket gets us on it, and scoped subuser access lets us work directly if needed.

How to arrange it

For a routine copy, download your files yourself via Files/SFTP.
If you need help — a specific folder pulled, or a copy made — open a ticket and tell us exactly what you need.
To let us work directly, add us as a Files subuser and remove the access afterward.

Warning: If we replace live files for you, it overwrites current data — confirm what you want kept first. We never need your panel password; use subuser access.

Frequently asked questions

Can you restore just one folder? Yes — tell us which one, or download your copy and extract just that folder yourself.