I'm having billing-page issues (adding funds fails, can't remove cart items, held balance)?
Billing lives on our separate billing site, and most page issues — failed add-funds, a cart you can't edit, or a held balance — clear up quickly. Here's how to sort them out.
Where billing lives
Your billing account is separate from the game panel. It lives at billing.humbleservers.com and has its own login. Many "page issues" are simply cache or browser quirks, so a couple of quick checks resolve most of them before you ever need to reach out.
How to fix billing-page issues
- Make sure you're on billing.humbleservers.com and logged into your billing account (separate from the panel).
- Try a hard refresh, a different browser, or a private/incognito window to rule out cache or extensions.
- For a stuck payment, a held balance, or a cart you can't edit, open a billing ticket with the details and we'll take it from there.
Warning: Never share card details or account passwords over chat. Use the secure billing site directly, and let staff guide you through the official flow.
Frequently asked questions
My add-funds failed but I was charged — what now? Open a ticket and we'll reconcile it for you.
How does store credit work? Store credit is applied instantly and never expires.