Can support archive my whole server and give me a downloadable file?

Yes — if you're stuck producing a downloadable archive of your whole server, we can help. It's worth trying it yourself in the panel first, since that's often the quickest route, but we're here when a large server won't cooperate.

Overview

Archiving your server root into one file gives you a single, portable download. When that operation is too big to complete through the panel, we can generate the archive for you server-side and hand you the file.

How to get your archive

1. Try it first yourself: download a backup from your server's Backups page (a .tar.gz, up to 2 GB), or archive the server root in Files, then download the resulting file (see the Archive article).
2. If that fails (size, timeout), open a ticket and we can generate a .tar.gz of your server for you.
3. We'll share a download link or the file location once it's ready.

Warning: Very large archives take time and disk space to build; make sure you have free quota, or ask us to handle it.

Frequently asked questions

How long will the download link stay valid? We'll let you know when we share it — download it promptly so you don't have to wait for a fresh link.