The panel won't load, or says "trouble connecting to your server" — what do I do?
When the panel won't load or a server shows "trouble connecting to your server," the first job is to tell whether it's a panel-wide problem or just one server. The two point to different fixes, and most of these clear up on their own.
Panel-wide vs single-server
If the whole panel is unreachable, that's usually a broader issue or your connection. If the panel loads fine but one server reports a connection error, that server's node may be briefly unreachable.
What to do
- If the whole panel won't load, wait a couple of minutes and retry — try another network or browser.
- If the panel loads but one server shows a connection error, its node may be briefly unreachable — wait and refresh.
- Check our Discord announcements for any maintenance or incidents.
- If it persists with no announcement, reach out to us in Discord live chat.
Tip: "Trouble connecting to your server" is about the node link, not your login — it usually clears on its own shortly.
Frequently asked questions
All my servers are down — what does that mean? That points to a node or panel issue on our side. Check our announcements first.
Only one server is affected — where do I look? Check that server's Console and its power state.