I can't reach my server or the panel from my location — is it my ISP?

Sometimes the panel and your server are perfectly healthy, but your own network can't get through. When that happens, the problem points to a local or ISP-side issue — and a few quick tests will confirm it.

Overview

If a service is up for everyone else but not for you, the break is somewhere between your device and us: your Wi-Fi, your router, your ISP's routing, or a blocked port. Isolating which one narrows the fix quickly.

How to diagnose

1. Test on mobile data or a different Wi-Fi network — if it works there, the problem is your original connection.
2. Try a different browser or a private window to rule out extensions and cache.
3. Restart your router and flush your DNS if only your home network is affected.
4. If everyone is affected regardless of network, it's on our side — tell us in Discord.

Tip: Some ISPs and public/office networks block non-standard ports. Trying a VPN or a different network confirms whether that's the cause.

Frequently asked questions

Others can join but I can't — why? That points to something local to you: your network, a firewall, or your ISP's routing. Work through the steps above starting with a different network.

Nobody can connect at all — what should I check? Open the Console for your server and check our status announcements in Discord to see whether it's a server or platform-side issue.