"Proxy server is offline" kick when the proxy is down — how do I handle it?
If players see a "Proxy server is offline" kick, it means the proxy — the front door to your whole network — is down. Since backends are only reachable through the proxy, keeping the proxy healthy is the key.
Why this happens
Players connect to the proxy's address, and the backends sit behind it. If the proxy goes down, there's no route to the backends, so everyone connecting to the proxy address gets that message.
How to handle it
- Keep the proxy running — set up a scheduled restart in the Schedules tab and give it enough RAM.
- If the proxy has crashed, check its Console for the error and bring it back.
- Avoid exposing backends directly as a fallback — that would require online-mode on them and reduces security. It's generally not recommended.
Tip: A small proxy with adequate RAM plus a scheduled restart keeps most networks stable. The Schedules tab handles the automatic restarts.
Frequently asked questions
Can players reach backends directly if the proxy is down? Only if you expose the backends, which means putting them in online-mode and lowering security. That's generally not recommended.
How do I keep the proxy from going down? Give it enough RAM and add a scheduled restart via the Schedules tab. If it crashed, the proxy's Console will show why.
Where do I set up automatic restarts? In the Schedules tab, which uses cron-style timing for tasks like restarts.