Can I cancel or change my VPS?
Yes — you can cancel your VPS or move between products through billing. The most important thing to know up front is that a VPS has zero retention: its data is permanently wiped the moment it's deleted, so back up anything you want to keep first.
Cancelling or switching
Both actions run through billing, and both start with protecting your data.
- To cancel, request it in billing — remember a VPS has zero retention, so its data is permanently wiped immediately on deletion.
- To switch to a game plan or a different VPS size, ask us to arrange the change.
- Back up your data before any cancellation or swap.
Warning: Cancelling a VPS permanently wipes all its data immediately — there's no retention window and no restore afterward. Download anything you want to keep first.
Moving to a different product
Switching between a VPS and another product is a fresh setup, not an automatic transfer.
- We'll help arrange the change so billing lines up.
- Because the new service is a separate system, you migrate your data yourself.
Frequently asked questions
Can I get a refund? Open a ticket and our billing team will go over the options with you.
Can I swap to a game server? Yes — we'll help set that up. You'll migrate your data across yourself.