Billing & Account Guides

Invoices, payment methods, upgrades, suspensions, refunds and account questions.

All 74 guides

Are there active promo codes right now (for example HUMBLE25)?
Are there local/alternative payment methods for my region?
Can I access my files while my server is suspended?
Can I cancel one specific server when I have multiple?
Can I change my billing cycle (for example monthly to quarterly or yearly)?
Can I change my invoice due date to line up with my pay schedule?
Can I change the registered owner/payer of a server?
Can I combine multiple codes, or do you price-match?
Can I extend for a single month without committing to a subscription?
Can I get a receipt, proof of payment, or a company-addressed invoice?
Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
Can I have multiple servers under one account?
Can I pause my subscription and keep my files?
Can I prepay for several months or a year, or pay in installments?
Can I transfer a server or share access without giving out my password?
Can I undo a cancellation (or a mistaken downgrade) before it takes effect?
Can I use my account credit to pay invoices?
Can cancellation be handled through a ticket?
Can you cancel or void an invoice that was generated by mistake?
Can you reactivate a terminated server with my data intact?
Can you remove a duplicate or incorrect pending invoice?
Can you waive the late fee if autopay failed through no fault of mine?
Do servers renew automatically, and how does renewal work?
Do you have an affiliate, creator, or referral program?
Do you offer downtime compensation or an uptime guarantee?
Do you offer first-time, loyalty, or multi-server discounts?
Do you pro-rate a refund for unused days if I cancel mid-cycle?
Do you run seasonal or holiday promotions?
Does a promo apply to my first payment only or every renewal, and how long are codes valid?
Does upgrading reset my renewal/billing date?
How do I add a card or set up automatic payments?
How do I apply a promo code?
How do I cancel a refund request after I've submitted it?
How do I cancel my server, and do I keep access to what I've already paid for?
How do I change my billing email, reset my password, or recover my account?
How do I change or remove a saved payment method?
How do I check my balance, what I owe, and my billing history?
How do I find my server after purchase if it isn't showing on my account?
How do I know my payment is secure?
How do I log into the panel vs. the client/billing area?
How do I pay an invoice, and is there a grace period before suspension?
How do I pay for a terminated server to recover my files?
How do I permanently delete my account?
How do I recover files from a terminated server, and what does it cost?
How do I renew early, or renew an expired/suspended server without losing data?
How do I request a refund, and how is it issued?
How do I turn off auto-renewal, or switch from automatic to manual payments?
How do downgrades work, and do I get credit for the difference?
How do plan upgrades work?
How long before a suspended server is terminated?
How much does file recovery cost after suspension or termination?
I've been suspended for non-payment and I want to cancel instead of renew — can I still get my files?
Is there a fee for cancelling before the end of the month?
Is there a minimum subscription period?
My card was declined or charged in a different currency — why?
My payment method was changed without my consent — what do I do?
My payment was deducted but my server isn't active / I got a "Remote Transaction Failure" at checkout.
My server was terminated or suspended even though auto-payment was active — can you look into it?
Removing an item from my cart darkens the screen with no confirmation popup — is this a bug? (Store/Checkout)
What currency are invoices in, and can I pay in my local currency?
What do add-ons cost, and are they one-time or recurring?
What does "account loaded with $X balance" / store credit mean, and where can I use it?
What does the "renewService.titleSingular" red error mean?
What happens to my files after I cancel?
What happens when my subscription expires — is my data deleted?
What is your refund policy, and what's the maximum refund window?
What's the best way to reach billing support?
What's the difference between suspension, cancellation, and termination?
What's the exact cost to upgrade between tiers?
Which payment methods do you accept?
Why do I have multiple invoices for a single server?
Why was I charged more than my plan price, or more than last month?
Why was my server suspended, and how do I get it unsuspended?
Will my existing discount carry over if I upgrade or change plans?

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