Why do I have multiple invoices for a single server?
Seeing more than one invoice for the same server is usually completely normal. Here's why it happens.
The usual reason
Usually it's a renewal invoice plus a separate upgrade invoice (for example after a Change plan). Each part of your service can generate its own invoice, so a single server may show more than one line to pay.
When to check with us
If the invoices don't look right to you, open a ticket and we'll break it down line by line so you know exactly what each charge is for.
Tip: Compare the invoice descriptions — one will typically be the plan renewal and the other an upgrade.
Frequently asked questions
Is it normal to have two invoices for one server? Yes — commonly one is the renewal and the other is an upgrade.
What if the charges don't look right? Open a ticket and we'll break down each invoice for you.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?