What does "account loaded with $X balance" / store credit mean, and where can I use it?
Seeing a message that your account is "loaded with $X balance"? That's your store credit, and it's a good thing — real, spendable value sitting on your account.
What store credit is
Store credit is a full-value balance on your account, usually issued when a refund is given as credit rather than back to your card. It's yours to use toward services with us.
How and where to use it
- It never expires.
- It's applied to your invoices at checkout on your billing account.
So the next time you pay an invoice, the balance is put toward it automatically.
Tip: Because credit applies at checkout on your billing account, make sure you're paying from the same account the credit is on.
Frequently asked questions
Where did this balance come from? It's typically a refund issued as store credit rather than returned to your original payment method.
Can I withdraw the credit as cash? Store credit is a balance for use on your invoices at checkout. If you have questions about a specific refund, open a ticket.