What's the best way to reach billing support?

Need to reach us about a billing matter? There are two ways to get help, and picking the right one depends on whether you need a quick answer or a formal record.

Your two options

Discord live chat — great for quick help and fast questions.
Billing website ticket system — the right choice for anything that needs a record, such as refunds, cancellations, and invoices.

Which to choose

For a quick question, hop into our Discord live chat.
For anything needing a paper trail — refunds, cancellations, invoice issues — open a formal ticket on our billing website.

Tip: For billing actions tied to your account, the ticket system keeps everything documented and easy to follow up on.

Frequently asked questions

Which is faster? Discord live chat is best for quick back-and-forth. Tickets are best when the matter needs to be tracked and recorded.

Can I use both? Yes — start on Discord if you like, and we may move you to a ticket for anything that needs a formal record.