How do I request a refund, and how is it issued?

Requesting a refund is a quick ticket, and you get to choose how the money comes back to you. Here's exactly how it works.

How to request a refund

Original payment method — arrives in up to 15 working days. Note that the payment processing fee may not be refundable.
Store credit — near-instant, always a full refund, and your credit never expires.

Both methods return your money — the difference is speed and amount:

Store credit is the fastest route and always returns the full value, making it ideal if you plan to host with us again.
Original payment method sends the money back the way it came, but takes longer and the processing fee may be held back.

Tip: If you plan to host with us again, store credit is the fastest option and returns the full amount.

Will I get an email confirmation? You'll get ticket confirmation when we process it. The refund itself then follows your chosen method's timing.

Which is faster? Store credit is near-instant, while original-method refunds take up to 15 working days.