How do I request a refund, and how is it issued?

Requesting a refund is a quick ticket, and you get to choose how the money comes back to you. Here's exactly how it works.

How to request a refund

1. Open a billing ticket requesting the refund (within the 72-hour window).
2. Pick your preferred method:

• Original payment method — arrives in up to 15 working days. Note that the payment processing fee may not be refundable.
• Store credit — near-instant, always a full refund, and your credit never expires.

Choosing your refund method

Both methods return your money — the difference is speed and amount:

• Store credit is the fastest route and always returns the full value, making it ideal if you plan to host with us again.
• Original payment method sends the money back the way it came, but takes longer and the processing fee may be held back.

Tip: If you plan to host with us again, store credit is the fastest option and returns the full amount.

Frequently asked questions

Will I get an email confirmation? You'll get ticket confirmation when we process it. The refund itself then follows your chosen method's timing.

Which is faster? Store credit is near-instant, while original-method refunds take up to 15 working days.