My payment method was changed without my consent — what do I do?

If a payment method on your account changed and you didn't do it, we'll help you get to the bottom of it and secure your account.

What to do right away

Open a ticket right away. We'll:

• Review your account activity.
• Secure the account.
• Get to the bottom of what happened.

The faster you tell us, the faster we can investigate and lock things down.

Warning: If you suspect your account is compromised, also change any shared or reused passwords on your own accounts as a precaution.

Frequently asked questions

What's the first thing I should do? Open a ticket immediately so we can review activity and secure your account.

Will you investigate what happened? Yes — we'll review your account activity and work with you to understand the change.