How do I pay for a terminated server to recover my files?

If a server has already been terminated, recovery may still be possible. Acting quickly gives you the best chance.

How recovery works

Recovery after termination may be possible, subject to availability. Here's the process:

Open a billing ticket with your old server's IP address and its console link (which contains the server ID).
If a backup is found, a restore costs $5.

Why timing matters

Warning: We can't guarantee a backup exists after termination — the sooner you ask, the better the odds.

Tip: The console URL lives in your browser history from when you used the panel, and it contains the server ID we need.

Frequently asked questions

How much does the restore cost? If a backup is found, the restore is $5.

What details do you need from me? The old server's IP address and its console link (which contains the server ID). Include both in your billing ticket.