My card was declined or charged in a different currency — why?

Card declines and unexpected currency amounts are usually explained by your bank or its conversion rates. Here's what's typically going on.

Why declines happen

Declines are usually bank-side — your bank may block or flag the transaction for its own reasons. Retrying after checking with your bank often resolves it.

Why the currency looks different

Currency differences come from your card's own conversion. If your invoice is in one currency and your card bills in another, your bank applies its conversion rate, which can make the amount look slightly different.

If a charge looks wrong

Tip: If a charge looks wrong, open a ticket with the details and we'll check it.

Frequently asked questions

Why was my card declined? Declines are usually bank-side. Check with your bank first, then open a ticket if it keeps happening.

Why was I charged a different amount than the invoice? That's your card's own currency conversion. If it still looks wrong, open a ticket with the details and we'll review it.