My card was declined or charged in a different currency — why?
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Card declines and unexpected currency amounts are usually explained by your bank or its conversion rates. Here's what's typically going on.
Why declines happen
Declines are usually bank-side — your bank may block or flag the transaction for its own reasons. Retrying after checking with your bank often resolves it.
Why the currency looks different
Currency differences come from your card's own conversion. New accounts are billed in USD (existing customers who already pay in EUR or GBP keep that currency). If your card or PayPal account uses another currency, your bank or PayPal converts the amount at its own rate, which can make it look slightly different.
If a charge looks wrong
Tip: If a charge looks wrong, open a ticket with the details and we'll check it.
Frequently asked questions
Why was my card declined? Declines are usually bank-side. Check with your bank first, then open a ticket if it keeps happening.
Why was I charged a different amount than the invoice? That's your card's (or PayPal's) own currency conversion. If it still looks wrong, open a ticket with the details and we'll review it.
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