Do you pro-rate a refund for unused days if I cancel mid-cycle?
If you're thinking about cancelling partway through a billing period, here's how the unused time is handled.
No pro-rated refunds for unused days
We don't pro-rate refunds for unused days. If you've already paid for the full period, the best way to get your money's worth is to choose end-of-cycle cancellation so you get to use all the time you've paid for.
Making the most of time you've paid for
- Cancel at the end of your cycle rather than immediately, so nothing you've paid for goes to waste.
- Keep using your server right up until the paid period runs out.
Tip: If you've paid through the end of the month, end-of-cycle cancellation lets you enjoy the full value with no downside.
Frequently asked questions
Can I get money back for days I won't use? No — unused days aren't pro-rated. Choose end-of-cycle cancellation so you use the full period instead.
What if I'm within the 72-hour money-back window? That's different — a fresh payment inside the 72-hour window can be refunded in full. Open a billing ticket to arrange it.