Removing an item from my cart darkens the screen with no confirmation popup — is this a bug? (Store/Checkout)

If removing an item from your cart darkens the screen without showing a confirmation popup, thanks for flagging it — that's a store checkout UI quirk, not a sign anything went wrong with your order.

What's going on

When the screen dims but no confirmation appears, the removal itself has most likely still gone through in the background. It's the popup that failed to display, not the action behind it.

What to do

1. Refresh the page to reload your cart.
2. Check whether the item is still in the cart or has been removed.
3. If the item is still there — or checkout won't complete — open a ticket and we'll help finish your order.

We'll also pass the report along to the team so the checkout experience keeps improving.

Tip: A quick page refresh clears most of these display glitches and shows you the real state of your cart.

Frequently asked questions

Did my payment go through despite the glitch? Removing a cart item doesn't charge you — payment only happens when you complete checkout. If you're unsure about a charge, open a ticket with the details.

Should I try removing the item again? Refresh first. If the item already disappeared, there's nothing more to do; if it lingers, let us handle it via ticket.