Can I undo a cancellation (or a mistaken downgrade) before it takes effect?

Made a change you didn't mean to? If it hasn't taken effect yet, there's a good chance we can reverse it.

Reversing before it processes

If your cancellation or downgrade hasn't processed yet, open a billing ticket right away and we'll try to reverse it. The sooner you reach out, the better the odds of catching it in time.

Warning: Once a cancellation processes, the server's files are permanently deleted — so speed matters. Reach out the moment you spot the mistake.

Frequently asked questions

What if it's already processed? If a cancellation has already gone through, files may already be deleted. Open a ticket anyway and we'll advise on next steps, including whether a restore is possible.

Does this apply to a mistaken downgrade too? Yes — if the downgrade hasn't taken effect, open a ticket right away and we'll try to reverse it.