What is your refund policy, and what's the maximum refund window?
Every HumbleServers service is covered by a full money-back window so you can try things risk-free. If something isn't right, reach out inside that window and we'll make it right.
The 72-hour money-back window
We offer a full money-back window of 72 hours from the time of payment. That gives you time to spin up your service, test it properly, and decide whether it's the right fit — no pressure.
- The clock starts at the exact moment your payment is made.
- Any reason qualifies while you're inside the window.
- You choose how your money comes back: original payment method or store credit.
How to request within the window
- Open a billing ticket within 72 hours of your payment.
- Tell us which service and which payment you'd like refunded.
- Choose how you'd like it back — original payment method or store credit.
Tip: The 72-hour clock starts at the moment of payment, so don't wait — open the ticket as soon as you know.
Tip: Test your server early in the window so you have plenty of time to decide before it closes.
Frequently asked questions
Is there a guarantee? Yes — a 72-hour money-back window on your payment. If it's not right for you within that time, we'll refund it.
What if I'm past 72 hours? The standard window has closed, but you're not out of options. Open a billing ticket and we'll review your situation case by case.