Can I pause my subscription and keep my files?
We don't have a formal pause feature yet, but depending on your situation there may still be a way to hold onto your service and files.
No formal pause today
We don't offer a formal pause right now. That said, we don't want you to lose your setup if you need a break.
Possible alternatives
Depending on your situation, either of these may work — open a ticket and we'll see what we can do:
- Prepaying to hold your service in place.
- A small holding arrangement.
Tip: Before any break in service, download your world/files from the Files manager or via SFTP so you always have your own copy.
Frequently asked questions
Can I freeze my subscription and stop paying temporarily? There's no formal pause, but a prepay or small holding arrangement may be possible depending on your case — open a ticket to discuss.
Will my files be safe during a break? The safest route is your own backup via Files or SFTP. Talk to us about a holding arrangement so the server itself isn't deleted.