How do I cancel a refund request after I've submitted it?

Changed your mind about a refund you asked for? As long as it hasn't been processed yet, you can stop it.

Withdrawing your request

Reply on the same billing ticket and ask us to withdraw the request before it's processed, and we'll stop it. Keeping it on the same ticket means we have the full context and can act quickly.

Tip: Act as soon as you decide — once a refund has been processed, it can't be un-done, so the earlier you reply, the better.

Frequently asked questions

What if it's already been processed? If the refund has already gone through, it can't be reversed. Open a ticket and we'll help you sort out next steps, such as re-purchasing the service.

Do I need to open a new ticket? No — reply on the original billing ticket so everything stays in one place.