How do I pay an invoice, and is there a grace period before suspension?
Paying an invoice takes just a moment from the client area, and it's worth knowing exactly what happens if one slips past its due date.
How to pay an invoice
- Open your invoices in the client area (https://humbleservers.com/client/billing/invoices).
- Select the pending invoice and pay it with account credit, PayPal, or card.
Grace period and suspension
Warning: If an invoice isn't paid by the due date, your server is suspended and a $1 late fee is added. A suspended server is held for 10 days; if it's still unpaid after that, it's deleted.
Tip: Set up automatic payment so an invoice never lapses by accident.
Frequently asked questions
Can I pay early? Yes — you can pay the invoice (or prepay) any time before the due date.
How long do I have after suspension? 10 days before the server is deleted. Pay the outstanding invoice within that window and your data stays intact.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?