Can I change the registered owner/payer of a server?

Handing a server over to someone else — or taking one on? You can change the registered owner/payer of a server, and we'll take care of the transfer for you.

How ownership transfer works

Yes, the registered owner/payer of a server can be changed. So we can do this safely, the request needs to come from the current account owner authorising the transfer.

Steps

1. The current account owner opens a ticket from the client area (Message the team on the Messages page) or on our billing website.
2. In the ticket, they authorise the transfer to the new owner.
3. We'll handle the change.

Warning: The authorisation must come from the current owner's account — this protects everyone involved from an unauthorised transfer.

Frequently asked questions

Can the new owner request the transfer? The authorising request needs to come from the current account owner. The new owner can be looped in, but the sign-off is the current owner's.

Does this move billing to the new owner? Yes — transferring the registered owner/payer moves responsibility for the service. Confirm the details in the ticket so everything lines up.