Why was I charged more than my plan price, or more than last month?

If a charge came in higher than your plan's headline price — or higher than last month — there's almost always a straightforward reason. Here's what usually explains the difference and how to get an exact breakdown.

Common reasons for a higher charge

An add-on on your service, such as a dedicated IP ($4/month) or extra resources.
A pro-rated upgrade — when you move to a bigger plan mid-cycle, the difference is billed for the remaining days.
Currency conversion — if your card is in a different currency, the exchange rate can shift the final amount your bank charges.

How to get an exact breakdown

Open a billing ticket on our billing website.
Include the invoice number for the charge in question.
We'll explain exactly what each line item is.

Tip: Comparing this month's invoice with last month's side by side often reveals the added line item at a glance.

Frequently asked questions

Why does my bank show a slightly different amount than the invoice? That's usually the currency-conversion rate your card issuer applied, not a change on our side.

Will this keep happening every month? Recurring add-ons renew with your plan; a one-time pro-rated upgrade charge won't repeat. Open a ticket if you're unsure which applies.