Why was I charged more than my plan price, or more than last month?

If a charge came in higher than your plan's headline price — or higher than last month — there's almost always a straightforward reason. Here's what usually explains the difference and how to get an exact breakdown.

Common reasons for a higher charge

• Extra plan options on your service, such as more RAM or extra vCores (+$5/month each).
• A pro-rated upgrade — when you move to a bigger plan mid-cycle, the difference is billed for the remaining days.
• Currency conversion — if your card is in a different currency, the exchange rate can shift the final amount your bank charges.

How to get an exact breakdown

1. Open a billing ticket from the client area (Message the team on the Messages page) or on our billing website.
2. Include the invoice number for the charge in question.
3. We'll explain exactly what each line item is.

Tip: Comparing this month's invoice with last month's side by side often reveals the added line item at a glance.

Frequently asked questions

Why does my bank show a slightly different amount than the invoice? That's usually the currency-conversion rate your card issuer applied, not a change on our side.

Will this keep happening every month? Plan options renew with your plan; a one-time pro-rated upgrade charge won't repeat. Open a ticket if you're unsure which applies.