Can cancellation be handled through a ticket?
On this page
Yes — a ticket works, because it gives everyone a written record of the request. The quickest way, though, is Request cancellation on the server's Billing page in the client area (https://humbleservers.com/client).
Request cancellation or a billing ticket
Open the server from My Servers, go to its Billing page and choose Request cancellation. If you'd rather use a billing ticket (Message the team on the Messages page), it gives you and us a written record of exactly what was requested and when.
Where Discord fits in
Our Discord live chat can help you get started and answer quick questions. But when it comes to actually changing billing, we'll point you to the client area or a billing ticket so it's properly documented.
Tip: Keep everything about a single cancellation on one ticket so the whole history stays in one place.
Frequently asked questions
Can I cancel over Discord live chat? Discord can help you get started, but the change itself should go through Request cancellation in the client area or a billing ticket for a clear record.
Why is a ticket better? It gives both you and us a written record, which protects everyone and avoids any mix-ups.
More in Frequently asked questions
- What is your refund policy, and what's the maximum refund window?
- How do I request a refund, and how is it issued?
- Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
- Do you pro-rate a refund for unused days if I cancel mid-cycle?
- How do I cancel a refund request after I've submitted it?
- How do I cancel my server, and do I keep access to what I've already paid for?