Can cancellation be handled through a ticket?

Yes — and in fact a ticket is the cleanest way to cancel, because it gives everyone a written record of the request.

The billing ticket is the best route

The cleanest way to cancel is a billing ticket — it gives you and us a written record of exactly what was requested and when. Anything that changes billing is best done through the billing ticket system.

Where Discord fits in

Our Discord live chat can help you get started and answer quick questions. But when it comes to actually changing billing, we'll point you to a billing ticket so it's properly documented.

Tip: Keep everything about a single cancellation on one ticket so the whole history stays in one place.

Frequently asked questions

Can I cancel over Discord live chat? Discord can help you get started, but the change itself should go through a billing ticket for a clear record.

Why is a ticket better? It gives both you and us a written record, which protects everyone and avoids any mix-ups.