74 guides and answers.
What is your refund policy, and what's the maximum refund window?
We offer a full money-back window of 72 hours from the time of payment. If something isn't right, reach out inside that window and we'll make it…
How do I request a refund, and how is it issued?
Requesting a refund is a quick ticket, and you choose how the money comes back.
Can I get a refund for a special circumstance (changed my mind, accidental purchase, an auto-renewal I didn't intend, or a plan that didn't help)?
Inside the 72-hour window, any reason qualifies — just open a ticket. Outside the window we review case by case (for example an accidental renewal),…
Do you pro-rate a refund for unused days if I cancel mid-cycle?
We don't pro-rate refunds for unused days. If you've paid for the full period, choose end-of-cycle cancellation so you get to use all the time you've…
How do I cancel a refund request after I've submitted it?
Reply on the same billing ticket and ask us to withdraw the request before it's processed, and we'll stop it.
How do I cancel my server, and do I keep access to what I've already paid for?
You're in control of the timing — cancel immediately or at the end of your billing cycle.
What happens to my files after I cancel?
On cancellation your server's files are permanently deleted. We hold a security backup, but recovery from it isn't guaranteed.
Is there a fee for cancelling before the end of the month?
No — there's no cancellation fee. You simply lose access at the point you choose, either immediately or at end-of-cycle.
Can I cancel one specific server when I have multiple?
Yes. Each service on your account is billed and cancelled on its own.
Can I undo a cancellation (or a mistaken downgrade) before it takes effect?
If it hasn't processed yet, open a billing ticket right away and we'll try to reverse it.
Can cancellation be handled through a ticket?
Yes. The cleanest way to cancel is a billing ticket — it gives you and us a written record. Our Discord live chat can help you get started, but…
How do I pay an invoice, and is there a grace period before suspension?
Pay your invoice from your billing account before its due date.
Can I prepay for several months or a year, or pay in installments?
Yes to prepaying — you can pay for several months or a full year in advance to lock in your service. We don't offer installment plans; invoices are…
Can I extend for a single month without committing to a subscription?
Yes — you can pay a single month's invoice without ongoing auto-renewal. Just don't enable automatic payment, and pay each invoice as it comes.
Can I use my account credit to pay invoices?
Yes. Store credit on your account (from a refund or a top-up) can be applied to your invoices. It's a full-value balance that never expires, and it's…
How do I check my balance, what I owe, and my billing history?
Everything lives in your billing account.
Can I get a receipt, proof of payment, or a company-addressed invoice?
Your invoices are downloadable from your billing account any time. If you need a company-addressed invoice with specific billing details, open a…
How do I pay for a terminated server to recover my files?
Recovery after termination may be possible, subject to availability.
What currency are invoices in, and can I pay in my local currency?
Invoices are issued in USD, GBP, or EUR. We can also accept manual payment in Indian Rupees (Rs.), subject to availability — open a ticket to arrange…
Do servers renew automatically, and how does renewal work?
Renewal is automatic and predictable.
How do I turn off auto-renewal, or switch from automatic to manual payments?
Remove the automatic payment agreement — your PayPal billing agreement or your saved-card auto-pay — from your billing account, and future invoices…
How do I renew early, or renew an expired/suspended server without losing data?
You can renew any time.
What happens when my subscription expires — is my data deleted?
When a subscription lapses without payment, the server is suspended, then deleted 10 days later, and all data is removed. Occasionally a security…
Can I pause my subscription and keep my files?
We don't offer a formal pause right now. Prepaying to hold your service, or a small holding arrangement, may be possible depending on your situation…
Can I change my billing cycle (for example monthly to quarterly or yearly)?
Open a ticket and we can usually switch your billing cycle at your next renewal.
Can I change my invoice due date to line up with my pay schedule?
Possibly — open a ticket and we may be able to shift your renewal date, sometimes with a small pro-rated adjustment to line things up.
Does upgrading reset my renewal/billing date?
No — upgrading doesn't reset your cycle. Upgrades are pro-rated: you only pay the difference for the days remaining in your current billing cycle,…
Is there a minimum subscription period?
Yes, and it depends on price. Services under $3/month are billed quarterly (that's their minimum term). Everything else is billed monthly.
How do plan upgrades work?
What's the exact cost to upgrade between tiers?
Upgrades are pro-rated on the price difference between your current plan and the new one, for the days left in your cycle. For exact tier prices see…
How do downgrades work, and do I get credit for the difference?
You can downgrade to a cheaper plan, but we don't credit the price difference, and there's no compensation for downgrading. The lower price applies…
What do add-ons cost, and are they one-time or recurring?
Add-ons like extra RAM, extra CPU/vCores, and extra disk are billed monthly (recurring), alongside your plan. Extra ports are free. A Dedicated IP…
How much does file recovery cost after suspension or termination?
If a backup is found, a restore costs $5. Provide the old server IP and console URL (which contains the server ID) in a billing ticket, and we'll…
Which payment methods do you accept?
Our standard methods are PayPal and credit/debit cards, plus manual UPI. Local or alternative payment methods are subject to availability — open a…
How do I add a card or set up automatic payments?
1. Log into your billing account.
How do I change or remove a saved payment method?
Manage your saved cards in your billing account's payment-method settings. If you'd like us to remove one for you, open a ticket.
My payment method was changed without my consent — what do I do?
Open a ticket right away. We'll review your account activity, secure the account, and get to the bottom of it.
Are there local/alternative payment methods for my region?
Our standard methods are PayPal, card, and manual UPI. Local or alternative methods are subject to availability and vary by region, so open a ticket…
My card was declined or charged in a different currency — why?
Declines are usually bank-side, and currency differences come from your card's own conversion. If a charge looks wrong, open a ticket with the…
Why do I have multiple invoices for a single server?
Usually it's a renewal invoice plus a separate add-on or upgrade invoice. If they don't look right, open a ticket and we'll break it down.
Can you remove a duplicate or incorrect pending invoice?
Yes — open a billing ticket with the invoice number and we'll cancel the duplicate or void one issued in error.
Can you waive the late fee if autopay failed through no fault of mine?
The $1 late fee is standard, but if autopay failed on our end, mention it in a ticket and we may waive it.
Why was I charged more than my plan price, or more than last month?
It's usually an add-on, an upgrade's pro-rated amount, or a currency-conversion difference on your card. Open a ticket with the invoice and we'll…
My payment was deducted but my server isn't active / I got a "Remote Transaction Failure" at checkout.
Open a ticket with the transaction ID. If funds left your account but the order didn't complete, we'll reconcile it or refund you.
Removing an item from my cart darkens the screen with no confirmation popup — is this a bug? (Store/Checkout)
Thanks for flagging it — that sounds like a store checkout UI quirk. The removal itself most likely still went through, so refresh the page and check…
Why was my server suspended, and how do I get it unsuspended?
Servers are generally suspended for one of two reasons: a chargeback, or an overdue payment.
How long before a suspended server is terminated?
A suspended server is deleted 10 days after suspension. Pay within that window to keep your data.
I've been suspended for non-payment and I want to cancel instead of renew — can I still get my files?
Yes. If you'd rather cancel than pay, open a ticket and ask for temporary file access — we can arrange a short window so you can download your…
Can I access my files while my server is suspended?
A suspended server is offline, so files aren't accessible in the normal way. If you're suspended for non-payment and want to download your data (for…
How do I recover files from a terminated server, and what does it cost?
Recovery may be possible, subject to availability.
Can you reactivate a terminated server with my data intact?
It's possible only if a backup still exists. Provide the old server IP and console URL in a ticket; a restore is $5 and isn't guaranteed.
My server was terminated or suspended even though auto-payment was active — can you look into it?
Open a ticket with the failed-payment details. If the fault was on our side, we'll restore your service.
What's the difference between suspension, cancellation, and termination?
- Suspension: your server is temporarily offline (unpaid invoice or a chargeback). Data is intact; pay/resolve to restore it. Held 10 days.
How do I apply a promo code?
Enter your promo code in the coupon box at checkout, then confirm the discount shows before you pay.
Do you have an affiliate, creator, or referral program?
We don't currently run an affiliate, creator, or referral program. We do occasionally run official store promotions, so keep an eye on our store and…
Are there active promo codes right now (for example HUMBLE25)?
Promo availability changes over time, and there are no guaranteed public codes at any given moment. Check the store or ask the team for the latest…
Does a promo apply to my first payment only or every renewal, and how long are codes valid?
Most codes apply to the first payment and have an expiry date, but it varies by code — check the terms on the specific code, or ask us if you're…
Do you offer first-time, loyalty, or multi-server discounts?
We consider loyalty and multi-server arrangements case by case. If you're running several services with us, open a ticket and we'll see what we can…
Do you run seasonal or holiday promotions?
We occasionally run seasonal store offers — watch our store and Discord so you don't miss them.
Can I combine multiple codes, or do you price-match?
It's one code per order, and we don't formally price-match, but you're always welcome to ask in a ticket.
Will my existing discount carry over if I upgrade or change plans?
A discount isn't guaranteed to carry over when you change plans, so confirm with us before you upgrade.
What's the best way to reach billing support?
Two ways: our Discord has live chat for quick help, and our billing website has a formal ticket system for anything that needs a record (refunds,…
Do you offer downtime compensation or an uptime guarantee?
We don't currently offer downtime compensation or a formal uptime/SLA guarantee. We work hard to keep servers online and our network has DDoS…
How do I know my payment is secure?
Payments are processed through PayPal and our card processor, and we don't store your full card details on our servers. If anything about a charge…
What does "account loaded with $X balance" / store credit mean, and where can I use it?
That's your store credit — a full-value balance on your account, usually from a refund issued as credit. It never expires and is applied to your…
Can you cancel or void an invoice that was generated by mistake?
Yes — open a billing ticket referencing the invoice number and we'll void it if it was issued in error.
How do I change my billing email, reset my password, or recover my account?
You can update your billing email and reset your password yourself from your account page. For account recovery, or anything you can't change…
How do I permanently delete my account?
Open a ticket to request permanent account and data deletion. We'll confirm with you before actioning it, since it can't be undone.
Can I change the registered owner/payer of a server?
Yes — open a ticket from the current account owner authorising the transfer, and we'll handle the change.
What does the "renewService.titleSingular" red error mean?
That's a cosmetic display error — a missing text label — not a billing problem. Your service isn't affected. If it's blocking you from completing…
Can I transfer a server or share access without giving out my password?
Yes — game panel servers can be transferred, and access can be shared, but not your billing account itself. To share access without your password,…
How do I log into the panel vs. the client/billing area?
They're two logins: the game panel (where you manage your server) and your billing/client area (where invoices and account settings live). If one…
Can I have multiple servers under one account?
Yes — you can hold multiple services under a single account, each with its own invoice and renewal. If you're seeing what looks like multiple…
How do I find my server after purchase if it isn't showing on my account?
1. Confirm you're logged in with the same email you purchased with.