102 guides and answers.
I never received my welcome/setup email or a password-reset token — what now?
Your panel login is emailed automatically when your first service is set up, so a missing email is almost always a delivery issue rather than a…
How do I manage 2FA — enabling it, and avoiding lockout?
Two-factor authentication adds a second step at login and is strongly recommended for protecting your servers.
Is the panel or website down, or under maintenance?
If the whole panel is unreachable it's usually a brief hiccup or planned maintenance rather than a problem with your server.
How do I find the console/panel URL of a deleted server?
Once a server is deleted it no longer appears in your panel, and its console URL stops working — but you can usually recover the URL from your own…
I can't reach my server or the panel from my location — is it my ISP?
Sometimes the panel and server are healthy but your own network can't get through, which points to a local or ISP-side issue.
How do I clear the console?
The console is a live stream, so "clearing" it just tidies your current view — it doesn't erase logs.
My console is spamming messages — is it harmful and how do I stop it?
Repeated console spam is usually a symptom (a misconfigured plugin/mod or an error loop) rather than harmful in itself, but it can hide real problems…
How do I diagnose a specific console error (plugin, mod, thread, or config error)?
Most startup and runtime errors tell you exactly what went wrong if you read the first error, not the last.
Can support look at or enter my console to diagnose an issue?
We're glad to help investigate, and the cleanest way is for you to share what we need rather than hand over your password.
Can you roll back or reload my server to a previous state?
The way back to a known-good state is to restore an earlier copy of your files.
How do I upload files or a pre-made world/map to my server?
You can upload through the panel's Files tab for most things, and via SFTP for large or bulk transfers.
Where do I put an uploaded world, map, plugin, or mod?
Files only work if they land in the folder your server software expects.
What format must a pre-made world be in, and can it include mods?
A world needs to be the actual world folder your software expects, not a wrapper folder, and its mods travel separately.
What are the upload size limits, and how do I upload large files?
The in-browser uploader is fine for smaller files, but big transfers are much smoother over SFTP.
Why is my upload stuck, slow, or failing (or won't take folders)?
Most upload trouble comes down to the browser uploader's limits, connection drops, or a full disk.
Can support upload files or folders to my server for me?
We can assist, using scoped access rather than your password.
How do I download my server files, world, or player data to my PC?
You can download individual files from the panel, or grab large sets over SFTP.
The download option isn't appearing, or downloads error out — why?
Download issues are usually about size, the item type, or a brief connection hiccup.
Can support archive my whole server and give me a downloadable file?
Yes, we can help produce a downloadable archive if you're stuck doing it yourself.
How do I archive (zip) my world or files in the panel?
Archiving bundles files into one compressed file that's easy to download or move.
How do I unzip/unarchive a file (tar.gz, tgz, tar, zip) on the server?
The panel can extract common archive formats right where they sit.
Archive/unarchive fails, hangs, or errors (e.g. timeout, "file too big")?
These failures are almost always about size, disk space, or an unsupported format.
Where are archived files saved, and how do I download them?
Archives are created in the folder you archived from, and download like any other file.
Are there size or storage limits on archiving/unarchiving?
Yes — archive operations live within your plan's disk allocation.
Can support unzip or decompress a file into my server for me?
Yes, when a large archive won't extract through the panel.
My unarchived world lands in the wrong place, or won't load — how do I fix it?
This is nearly always a folder-nesting or naming mismatch.
How do I connect via SFTP (FileZilla/WinSCP)?
SFTP gives you fast, reliable access to all your server files from a desktop client.
Where do I find or set my SFTP password?
Your SFTP login reuses your panel account, so there's no separate password to hunt for.
I can't connect to SFTP/SSH — why the error?
Connection errors usually come down to protocol, credentials, or the wrong host/port.
Can I get console or FTP access outside the panel?
Your file access lives through SFTP, and your console lives in the panel — both tied to your panel account.
How do I SSH into my server container?
Game-server access is via SFTP over SSH for files and the panel for the console, rather than a full shell.
How do I create a backup right now, and how do I back up before a version change?
While our new backup system is being built, you make a backup by taking your own copy of the server files — and yes, always do this before big…
How do I restore my server to an earlier state?
With the built-in Backups tab temporarily unavailable, you restore from a manual copy you (or we) made.
Where do I see and download my backups?
The automated Backups tab is temporarily offline, so your "backups" are the copies you download yourself.
Can support restore or create a backup for me (a specific date, folder, or file)?
Yes — with the automated tab paused, staff can help via ticket.
Can I get backups delivered off-panel (email, Google Drive, download link, daily)?
While the built-in system is being upgraded, off-machine copies are entirely in your hands, which is actually good practice.
Do backups cover my MySQL databases?
Your file copies and your databases are separate — a file download never includes MySQL data.
Will restoring bring back files I deleted?
Only if you have an earlier copy that still contains them — there's no automatic history while the Backups tab is being rebuilt.
How do I configure a brand-new server from scratch?
A fresh server comes ready to run; configuration is mostly picking your software and editing a few files.
How do I edit server.properties and other config files?
Config files are edited directly in the panel's file manager.
How do I set a server icon or description (MOTD)?
Your server's list appearance comes from a config value and, for the icon, a small image file.
How do I set the startup jar/script and fix "invalid or corrupt jarfile" errors?
Your server launches whatever the Startup tab points to, so these errors mean the target file is wrong or damaged.
How do I set up a specific server type (Bedrock, Spigot, Mohist, Velocity, Waterfall, Forge)?
For Minecraft, the Versions tab installs each software type in one click.
How do I install a resource/texture pack that prompts players?
A server can push a resource pack to players via a config value pointing at a hosted file.
How do I change my server's timezone?
Schedules and log timestamps follow the server's timezone, which you can often set per software or via a startup variable.
Where are optimization/config files, and how do I disable features like the Nether?
Feature toggles live in your software's config files under the Files tab.
Can I install npm packages or import from the root filesystem via the panel?
On a managed game server you work within your server's own directory, not the host root.
How do I stop files from being deleted or reset on every restart?
Files that keep reverting are almost always being regenerated by the server or overwritten by a config/plugin.
Is a domain a separate purchase, and can players connect by IP only?
Players can always connect using your server's IP and port; a domain is an optional extra you buy elsewhere.
How do I change, update, or downgrade my server version without losing data?
For Minecraft, the Versions tab is the one-click, canonical way to switch software or version.
Will changing version delete my progress or keep the same map?
Changing version swaps the software, not your world — your map and data stay put.
A version change didn't apply, reverted, or won't load after restart — what's wrong?
Usually the startup file, an incompatible add-on, or a missing restart is the cause.
Which versions are available, what's the latest supported, and when are new ones added?
The Versions tab lists everything currently installable, grouped by category.
Can I use, or can support install, a version or build not on the list?
Most needs are covered by the Versions tab, and edge cases can be done manually.
Do I need the server off to change version, and how do I do it?
The install handles stopping and starting for you; you just click and confirm.
How do I see my current version without joining the server?
Your running version shows up in a couple of easy places.
How do I make my server cross-version or cross-platform (Java + Bedrock)?
Cross-version and Java/Bedrock crossplay come from specific plugins on compatible software.
Subuser permissions won't show, or I get a "valid email required" error — why?
This is almost always about the email you're adding or the account it belongs to.
How do I give support full permissions to help me?
Grant scoped subuser access — never your password — and remove it afterward.
I have "no permission" in my own server's console — how do I become operator/admin?
In-game permissions are separate from panel access, so you op yourself from the console.
How do I set up a login/authentication plugin for players?
Player login/auth is a plugin feature on plugin-capable software.
The panel won't load, or says "trouble connecting to your server" — what do I do?
Distinguish a panel-wide problem from a single-server one, then act accordingly.
The restart button doesn't work and my server is stuck on "Starting..." — how do I fix it?
A server stuck starting is usually waiting on something in its boot, or needs a hard stop.
How long until a newly purchased server appears in the panel?
Most servers provision automatically within a few minutes of payment.
Does Humble use Pterodactyl, and can I get an API key?
Yes — our game panel is built on Pterodactyl ("Humble Panel"), and you can generate your own client API key.
Is there a guide or training on how to use the panel?
Yes — this knowledge base plus the panel's built-in help are your starting points.
The panel UI is glitching (missing button text, lag) — how do I fix it?
Visual glitches are almost always a local browser/cache issue rather than a panel fault.
How do I install mods or plugins — from a catalog or from files?
For Minecraft, the panel has built-in installer tabs, and you can also drop files in manually.
The Mods tab is stuck loading or errors (500) when installing — what now?
Installer-tab hiccups are usually transient or software-mismatch related.
Can I use custom mods, or only ones from a catalog?
You're free to use custom mods — the catalog is a convenience, not a limit.
How do I diagnose a broken or conflicting mod/plugin?
The console names the culprit; the trick is isolating it.
How do I install multiple mods at once or a whole server pack?
For a full modpack, use the modpack installer or upload the pack, rather than adding mods one by one.
How many databases do I get, and can I get more?
Each plan includes a number of MySQL databases, and more can usually be arranged.
How do I connect to my database from an external SQL tool?
Your database can be reached from tools like MySQL Workbench or HeidiSQL using the panel's credentials.
Is my database safe — did I lose it or get it "stolen"?
Your databases are private to your account and aren't visible to other customers.
Can SQLite be converted to MySQL, and is the database used for world restore?
These are separate concerns — databases store plugin/app data, not your Minecraft world.
How do I fix database errors like "Too many connections", timeouts, or corruption?
Most database errors trace back to connection handling or an unclean shutdown.
Why is my server slow to load or stuck loading (server list, world gen)?
Slow loads usually come from heavy world generation, large mods/plugins, or tight RAM at boot.
Why is my server overloaded, and how do I fix it (CPU, RAM, RAM Buffer)?
Overload means the server can't keep up with the work it's being asked to do — usually CPU-bound ticks or memory pressure.
What plan, CPU, or RAM do I need for X players or a heavy modpack?
Sizing depends on players, software, and how heavy your mods/plugins are — here's a sensible starting frame.
Players get kicked, lag, or stall when many join at once — why?
A join surge stresses both CPU (chunk loading) and bandwidth, so a few tweaks smooth it out.
How does chunk loading work, and how do I avoid world corruption?
Chunks load around players as they move; corruption almost always comes from unclean shutdowns.
Does my plan include CPU optimization or higher clock speeds?
Our Heavy tiers run faster CPUs, which is exactly what performance-sensitive servers want.
If I upgrade or downgrade my plan, will it delete my files or change my IP?
Plan changes keep your server and its files in place; your data isn't wiped by resizing.
If I change server location/region, do I keep my files and database?
A location change moves your server; we handle it so your files come with it.
How do I transfer files between my servers, or to another user?
You move files with the tools you already have — SFTP, archives, and backups.
I'm having billing-page issues (adding funds fails, can't remove cart items, held balance)?
Billing lives on our separate billing site, and most page issues are quick to clear.
Is a deleted-file-retrieval fee waivable?
The restore fee and its terms are set by billing policy, so that's a question for our team.
Can I get a trial of a larger plan, or share my files with me on another plan?
Trials and special arrangements are business decisions, so ask us directly.
Do I turn the console/server off during a plan change?
Usually a brief restart is all that's needed; we'll flag anything more.
Can I recover files from a deleted or shut-down server, and within what window?
Deleted-server data is retained for a limited period, so recovery is possible if you act quickly.
Can support retrieve a specific folder or file from a deleted server?
If the server is still within the retention window, we can help pull specific data.
I deleted files (or everything) by accident — can they be restored?
Yes if you have a backup or the server still exists; otherwise it depends on the retention window.
How do I generate a new world, or upload my own instead?
You can let the server create a fresh world, or supply your own.
My uploaded world doesn't show, or the server made a new one instead — why?
This is the classic world-name mismatch or wrong-folder issue.
How do I reset or delete my world?
Removing the right world folders makes the server generate fresh terrain.
How do I migrate a pre-configured server/world from another host without data loss?
Bring over the world and configs, match the software/version, then verify.
How do I stop attacks or DDoS from overloading my server?
Your servers sit behind DDoS protection, and a few habits reduce the rest.
How do I password-protect my server or control who can join (whitelist, premium-only)?
Access control is done with server settings and plugins.
Can I host a web map (BlueMap) or a website, and what web hosting do you offer?
You can run a web map from your game server; general website hosting is a different product.
How do I use custom skins, or clear my profile info on the server?
Skins come from your account authentication, and this is mostly Minecraft-specific.
Can I get company/business info (requisites) for HumbleServers?
For formal business details, reach out to our team directly.